Creating Support Tickets

Support tickets allow you to report issues, request features, or ask questions about the platform.

Creating a New Ticket

1. Navigate to Admin → My Support
2. Click the "New Ticket" button or use the empty row in the table
3. Fill in the ticket details:
   • Title: Brief description of the issue or request
   • Description: Detailed explanation
   • Type: Error, Improvement, Adjustment, Layout, Content, Question, Other
   • Priority: Low, Medium, High, Critical
   • Module: Which module this relates to (optional)
4. Click "Create" to submit the ticket

Ticket Types

• Error: Bugs or technical issues
• Improvement: Feature enhancements
• Adjustment: Configuration changes
• Layout: UI/UX improvements
• Content: Content-related issues
• Question: General inquiries
• Other: Anything else

Priority Levels

• Low: Nice to have, non-urgent
• Medium: Normal priority
• High: Important, needs attention soon
• Critical: Urgent, blocking work or security issue

Tracking Your Tickets

Once created, you can:

• View all your tickets in the support table
• Filter by status, priority, or module
• Use "My Tickets" filter to see only tickets you created
• Use "My Tasks" filter to see tickets assigned to you
• Click the pop-out icon to view ticket details in the drawer